The role of the European Commission is to invite Member States to open up basic public services and to coordinate national legislation and standardization efforts necessary to enable sharing of public services across national borders. The most effective instrument to do so (either a regulation, or a directive or a set of recommendations) remains to be determined. (Gartner report, p. iii)
To enable cross-border public services, national governments should make their basic public services available as web-services, hence taking all the legal, organizational, process, semantic and technical measures necessary to do so.. (Gartner report, p. iv)
Vision of a „Pan-European Public Services Framework“ (Gartner)
Each Member State will make a set of basic public services available. These services can be accessed by administrations, citizens and businesses through pan-European aggregate services provided by certified intermediary portals set-up by administrations or industries. (Gartner, p. 40)
supporting multiple standards as a design principle (Gartner, p. 50)